Welcome to the Frequently Asked Questions page! Here you'll find answers to the most common questions players have about Age of Ymir. Whether you're a new player looking for guidance or a veteran seeking quick information, this comprehensive FAQ should help you find what you need.
Contents
New Player Questions
I am new! What should I do?
- If you are familiar with Ragnarok Online already, head over to getting-started/installation to install the game.
- If you are completely new to Ragnarok or just want to get familiar with the server, read getting-started/welcome-new-players
I'm having errors/lagging.
- Our Getting Help page includes a comprehensive list of troubleshooting problems.
- The Player Commands page can help you check your ping to the server, perform a trace route, and possibly remedy the source of your lag.
- For persistent lag or connection instability, try the
Cloudflare App 1.1.1.1 (opens in a new tab) — it improves your connection by optimizing DNS routing and reducing latency.
What is the max level?
- 120 is the maximum level in Age of Ymir.
What is instant cast?
- 180 DEX provides instant cast for most skills.
Where is the Job Changer?
- The Job Changer NPC and other convenience NPCs can be found inside the Aurelia and Main Office
Gameplay Help
What class to play? Help!
- See the Character Creation page on the Wiki.
How to build my character?
- For newly joined adventurers, refer to the
Eden Group Equipment Quests. Aside from asking players in-game or on the specific Discord (opens in a new tab) job class guide channels. - Players are constantly experimenting with both old and new equipment and discovering new interactions, meaning the best setup can change frequently.
Where should I level?
- See the Leveling Areas section on the Wiki.
How do I delete my character?
- Step 1: Go to the Character Select screen. Select the character you want to delete and click the Delete button.
- Step 2: The character will sit and a timestamp will appear above them (it should follow your computer's clock).
- Step 3: If you're certain you will delete that character, let it sit for the 24 hours duration. In the mean time, do not click Cancel, and do not log in with that character.
- Step 4: After 24 hours, you can click Del and you will be prompted to input the "deletion password", which is your account's email. You can view your account email by logging in the website.
- Step 5: If you changed your mind and do not wish to delete that character, click Cancel. The timestamp will disappear and you will be able to log in with that character as usual.
Chat & Trading
What is LF>, PC>, LFP>, etc?
| Abbreviation | Meaning | Usage |
|---|---|---|
LF | Looking For | General searching |
LFM | Looking For Members | Recruiting party members |
LFP | Looking For Party | Wanting to join parties (state your level) |
LFG | Looking for Guild | Players looking to join a guild |
WTB | Want To Buy | Looking to purchase items |
WTS | Want To Sell | Looking to sell items |
PC | Price Check | Ask in #trade channel in-game |
Clean | Unslotted/Unenchanted | Equipment without slots or enchantments |
NONR | No Offer, No Reply | State your price when trading |
DPS | Damage per Second | Main damage dealers (Champion, Biochemist, Assassin Cross) |
R | Recruiting | Recruiting party or guild members |
RGM | Recruiting Guild Members | Guild recruitment |
RTG | Ready to Go | Party starting soon or already in instance |
Important Note about RTG: This may indicate that the party will start the instance as soon as you join, or they are already inside the instance and you have to hurry and catch up to them. You have to beware of the second one, as some instances give you kill quest and hunting quest of a specific enemy that only appear at certain points of the instance, and you can only claim rewards if you are present when the party kills the enemy. For example, if an OGH party leader or member says their party is RTG, it's a good idea to ask if they're already inside and have killed Root of Corruption. If they've killed it then you won't be able to claim the rewards, and it'd be best for you to join another party.
What is and how do I open a buying shop?
- Buying Shops can be opened by any character, check out the Buying Store (opens in a new tab) skill for more information.
How do I get X or Y equipment?
There are numerous equipment available in the game and various ways of obtaining them. For beginners, you can check out the Eden Group page.
Talk to Instructor Boya when you reach Base Level 12 to start the 
The Eden Group Equipment Quests provide an exceptional starting point for adventurers at Base Level 12 and above. These quests reward players with free, durable equipment sets that can carry them all the way to level 99. What's more, these early starter gear pieces can be enchanted with bonus stats, allowing players to further enhance their performance and tailor their build to their playstyle. This makes them an invaluable resource for new players looking to gain a competitive edge.
Is there an item or monster database?
Through the commands @iteminfo (@ii or @ii2) and @mobinfo (@mi), you can access both item and monster information in-game. The AoY Market (opens in a new tab) also has item descriptions, as well as market listings.
External Database Sources: What is a homunculus? Why mine doesn't work?
- Check out the Homunculus Guide (opens in a new tab) on our Discord for everything related to Homunculus, including how to set up its AI and troubleshoot it.
Common Questions
Important Notice:In all support request cases, please be truthful in all your correspondence with a Game Master. Hiding details will not only hinder resolving the issue, but may also result in punishment.
| Question | Answer |
|---|---|
| I lent my items and the player refuses to give them back. Can GM help me? | If you have proof that the item was to be borrowed, you may open a player report for scamming. Note that your item will be deleted, as GMs will not refund or return any items lost due to player mistakes. |
| Someone logged onto my account and stole my gear. Can GM help me? | No. Account sharing is not encouraged for a reason and what happens to your account is your responsibility. Please keep your passwords secure and change your passwords at regular intervals. |
| I missed a 0 when I set up my vending shop and sold my item under-priced, can I get a refund? | No. GMs will not refund player-to-player vending transactions, as this would be unfair to the person who bought the item. |
| I accidentally refined or enchanted an item and it broke. Can GM refund me or roll back the item? | No. We are unable to offer any support for item losses that transpired due to failed or incorrect refine and enchantment attempts. |
| I am stuck in an instance and can't use any skills. Help! | Try relogging. If the problem still persists, please message a GM online. |
| I cannot add skill points to my character! | Remove all your equipped items (including ones from the costume tab), and type @clearcostume to remove any costume effects. You should be able to add skill points after that. |
| I purchased Gem Points but did not receive them. | Please submit a Support Ticket (opens in a new tab) and a staff member will sort it out with you. Make sure to include the payment method, your email, date, and amount purchased in the ticket to speed up handling time. |
| I forgot my account ID, can you recover it for me? | Submit a Support Ticket (opens in a new tab) on our Discord and we will send you the account ID to the email that is registered on the account. If you no longer have access to the email registered on the account or if the email is fake, you will not be able to recover the account ID. |
| I found a bug! Where do I report it? | Please make a post in the Bug Report (opens in a new tab) section, with as many details as possible. If you are able to, include screenshots or recordings, and describe what was done to trigger the bug, what the expected behavior was, et cetera. Include as many details as possible. |
| I found a bot! Where do I report it? | Report your findings privately to a GM in-game or Discord (opens in a new tab). Provide as many details as possible. You do not need to know a player name to report a suspect. At its simplest, a map name will do, however we will of course appreciate such details as a player name, class, or skills used. |
| Someone is harassing me and won't leave me alone! What can I do? | If you find that one of our server rules was broken, please make a post in the player reports section of the Discord (opens in a new tab). Include screenshots or recordings and what the reported player was doing (e.g. scamming, griefing, using offensive language) will all help. As well, you may use /ex player to block them from messaging you. |
How to Report Rule Breakers
Important:Please use the following section to provide us with better reports. Quite often, we cannot punish a player because we are lacking information.
Using the Replay Feature
This is by far the easiest method to report offending players. While in-game, follow these steps to open the recording feature:
1. Click on the Replay button from the status bar.
2. Start the replay, give it a name and press Start.
3. When you are finished recording, press Stop.
4. Open your RO folder, go in the Replay folder and upload the file on the Discord (opens in a new tab) or send it directly to a GM if requested.
Take Screenshots
- Take as many screenshots as necessary and upload them on the Discord. We recommend using Imgur (opens in a new tab) to host the images.
- In your screenshots, please show us that you've tried to talk with the problematic players and attempted to solve the issue by yourself first.
Use the Discord
Avoid requesting GM assistance for rule breaking reports. We prefer that you use the Discord (opens in a new tab) to report such issues as it is easier for us to see the evidence you've collected.
Scam-Proof Guide
At Age of Ymir, we prioritize creating a safe and enjoyable gaming environment for everyone. Scamming is strictly forbidden and can lead to severe consequences, including a permanent ban. However, it's essential for all players to stay vigilant and protect themselves from potential scams. Here's a quick guide to help you stay scam-proof.
| Safety Tip | Description |
|---|---|
| 1. Be Skeptical of Too-Good-to-Be-True Deals | If a deal seems too good to be true, it probably is. Scammers often lure players with unrealistically low prices for items or Zeny. Make sure to familiarize yourself with the in-game economy to recognize when something is off. |
| 2. Use Secure Trade Methods | Always use the in-game trade window for transactions. Avoid dropping items on the ground or using unsecured methods of trading. Remember, Real Money Transactions (RMT) are strictly prohibited, and engaging in them can result in severe penalties. |
| 3. Double-Check Trade Windows | Before confirming any trade, carefully review all items and amounts in the trade window. Scammers often try to swap or alter items at the last moment. |
| 4. Guard Your Account Information | Your account is your responsibility. Never share your password or personal details with anyone, not even with people claiming to be GMs. Official GMs will never ask for your password. |
| 5. Identify Fake Game Masters | Scammers may pretend to be GMs to trick players. Real GMs will have a special tag next to their names and will never ask for your account details or items. If you're ever unsure, verify through our official Discord or other trusted channels. |
| 6. Stay Informed About Common Scams | Knowledge is power. Join our Discord and stay updated on the latest scams and tactics used by scammers. The more you know, the better you can protect yourself. |
| 7. Check for Fake Websites | Beware of fraudulent websites offering free items or Zeny. Only use the official aoy-RO website for account management, purchases, and donations. If someone sends you to a third-party site, it's likely a scam. |
| 8. Watch Out for Begging Scams | Some scammers pose as new players in need of help, asking for free items or Zeny. While it's great to help newcomers, be cautious to avoid falling for a scam. |
| 9. Avoid Trust Trading | Never give away items or Zeny on the promise of getting something better in return. Scammers often ask you to trust them with your items, but you may never see them again. |
| 10. Report Suspicious Behavior | If you spot a scammer or encounter suspicious activity, report it immediately to our staff team by opening a Support Ticket (opens in a new tab) on our Discord (opens in a new tab). Your vigilance helps keep the community safe. Provide as much information as possible, such as screenshots, chat logs, and the date and time of the incident. |
By following these tips, you will not be scammed. Stay alert, use secure trade methods, and never share your personal information. Let's work together to keep our gaming community safe and enjoyable for everyone.